Terms & Conditions Online Shopping
Copyright Notices
All contents of this Web site are: Copyright © 2010 The Wedding Lounge Ltd and/or its suppliers. All rights reserved. The Wedding Lounge London a company registered in England, Company No: 04554931, registered office:
The Wedding Lounge
Watkins house
Pegamoid Road
London
N18 2NG
The Content is for your personal use only. You agree not to (and agree not to assist or facilitate any third party to) copy, distribute, transmit, reproduce, publish, commercially exploit or create derivative works from the Content.
We take every effort to ensure that the information contained within our website is correct and up-to date. We reserve the right to change, amend or update any information at our discretion.
Prices and descriptions are correct at the time of printing but we reserve the right to alter prices and product specifications as necessary.
All products are offered subject to availability.
FOR UK:
Ordered goods will normally be delivered within 7 working days of your order being received unless otherwise specified to you by us.
There is a standard delivery charge of £3.99 for orders under £100
Delivery is free for orders above £100
All prices displayed on this website are inclusive of UK VAT.
Colour Information & Image Representation
All images used on theweddinglounge.com are for illustrative purposes only and may not accurately represent the actual product being shown. The colours of products depend on the monitor you use and may not be accurate
Money back Guarantee:
You can shop with us with complete peace of mind. If there is any reason that you are not completely satisfied with your purchase, just return it to us within 14 days of delivery for a no quibble refund or exchange. We will not replace or refund items that have been opened or any seals have been broken unless the product is faulty and does not comply with the selling contract. This does not affect your statutory rights. Please include a brief note including your order number, name, address and an explanation why you wish to send the item(s) back. Any parcel being returned damaged due to insufficient packing by the customer may receive a part refund at the discretion of the Management team. Any items on special order such as personalised, cut items or products that have special requirements cannot be returned unless faulty.
Delivery charges will be not be refunded unless the goods were faulty. The Wedding Lounge is not liable for return carriage costs on non faulty returns.
A 20% restocking fee will be applied to all non faulty returns.
Shipping Information
The wedding lounge will make it our priority to process all our orders as quickly and efficiently as possible. Estimated lead times and deliveries shall be in no form binding upon The Wedding Lounge and shall at no point be a contractual obligation with purchasers.
If you require any special delivery request please do not hesitate to contact sales@theweddinglounge.com and we will supply you with a quotation for your requirements.
Delivery is within the UK only. If you live outside the UK, please contact us for shipping costs
If the delivery company is unable to leave the package due to the customer not being available to take the parcel or sign for delivery, a card will be left with collection details from your local office or to re-arrange delivery. Should the customer not contact the delivery company within 3 days, the parcel will be sent back to us and the customer could be liable for re-delivery costs.
If the customer decides they wish a refund, we will refund the card minus any costs we have incurred. We will inform the customer of this prior to doing the refund
Loss of Parcel
If you have not received your order within 10 days please e-mail sales@theweddinglounge.com and the order status will be provided. If the order has been misplaced by the delivery company re-delivery will be organised.
Change of delivery address:
If you have placed an order then you can't change the address details. If you have made a mistake and realise before you complete the sale, you can edit the details and change it.
Incorrect item received:
If you receive a wrong product please contact sales@theweddinglounge.com. A collection and re-delivery/refund will be arranged unless an alternative agreement is made between both parties.
Wrong item ordered
In the event that you have ordered the wrong item and you wish to send the item back to us, we will refund your card minus any costs we may have incurred; we will email you regarding this prior to doing the refund.
Damaged Products
We take every precaution to ensure your order will arrive in pristine condition but, sometimes things go wrong and get damaged. If this happens to you please do not hesitate contacting us by email at sales@theweddinglounge.com and we will advise you on sorting the problem out. For damaged items being returned please take precautions against additional damage. Upon receipt and inspection (Photographic evidence may be required to support a claim). Please include your order number, name, address and telephone number
Claims for damage or shortages must be made within 3 days of delivery.
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Payments:
We accept all major credit and debit cards (excluding American Express).
We also accept Cheques and Postal orders made payable to The Wedding Lounge Ltd - send to The Wedding Lounge, Watkins House, Pegamoid Road, London N18 2NG
We only accept payments in British Pound Sterling:
- Once your order is received, we go through routine verification processes to ensure that the credit card is verified.
- No order will be fulfilled until payment has been received and cleared.
Orders that have been paid by cheque or postal order will have additional delays as we will have to wait for your payment to arrive. Your cheque will have to be cleared through our banking system, which can take a further 5 working days.
Pricing & VAT
The prices shown on this Web site are in UK £ (Pounds Sterling) and are inclusive of VAT which is charged at the current UK rate of 17.5%.
Product Availability:
If an item is not appearing on the website it may mean that we have sold out. Please email sales@theweddinglounge.com for information about anticipated delivery dates.
We are happy to reserve out of stock items for you. We try hard to keep all our products in stock but, sometimes items sell faster than we can predict. If something you order is not in stock, we will let you know when we expect to send it to you. We will only charge you postage once per order, even if we send you more than one parcel
Removing Your Details
Removal of Personal Information:
You have the right to remove your personal information and preferences. In order to do this, please write to us at:
The Wedding Lounge Ltd
Watkins House
Pegamoid Road
London
N18 2NG
Website Technical Problems:
If you experience difficulties placing an order on our website, please do not hesitate contacting us sales@theweddinglounge.com we will email you within 24hours or receipt of you email.
Complaints Procedure:
If you are not completely satisfied with the level of service you have received, please let us know so we can put things right! At the first instance please email our customer service team sales@theweddinglounge.com .
Advice and information
Our sales team is always happy to discuss your requirements in detail and to offer advice wherever possible. The catalogue features our main ranges. If you don’t see exactly what you want, please call us as we may be able to source it for you.
